Patricia Anderson No Comments

5 Ways to Delight Your Customers

Providing great service can make a huge difference in a small business.  For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors.  Done right, good customer service can bring lots of referrals that lead to increased revenue.  Here are five tips to improve service to your customers. “Welcome Home” Greeting Consider your business as your home and your customers as invited guests. No matter how they come to you, whether Read more [...]
Patricia Anderson No Comments

Will 2016 Be Your Best Year Ever?

Will 2016 Be Your Best Year Ever?  If you want 2016 to be better than 2015, you have to do something differently in 2016 than you did in 2015.  It’s a simple but profound realization.  Change brings the opportunity to make things better; it can be scary yet exciting at the same time. Ask yourself what you are going to do differently to have your best year ever.  Here are some questions and exercises to consider: Clarify Your Vision What does the world look like after it’s consumed your Read more [...]