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Five Ways to Add Pizzazz to Your Customer Service

It’s the little things that add up to make an exceptional customer service experience for your customers. Here are five “little things” you can add to your services to create an exponentially memorable connection with your customers. Generosity Add a little extra something to the products or services you offer. It could be a piece of chocolate like Hershey’s® Kisses® or a handwritten thank you note. Perhaps a coupon for their next visit or even a simple bottle of water. These little Read more [...]
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Cool Apps for Businesses: Hootsuite

Social media is an awesome marketing tool, but it can also be a huge time drain.  If you post regularly, or want to post regularly, and use multiple social media platforms, such as Twitter, LinkedIn, Facebook, and Google+, then an app like Hootsuite can save you a tremendous amount of time. What is Hootsuite? Hootsuite allows you to schedule social media updates or posts across multiple platforms.  If you are posting in real time, logging on several times a day, then Hootsuite can save you Read more [...]
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Understanding Payment Terms

If there is a period of time between when your customers receive your goods or services and when they pay for them, then several things are true: There is a balance in Accounts Receivable on your balance sheet that represents how much customers owe you You have an invoice process that you follow Customers have been granted credit cards You may have some that don’t pay as quickly as you’d like them to Each invoice you send should have payment terms listed.  A payment term is Read more [...]
Patricia Anderson No Comments

5 Tips to Implement to Give Your Clients 5-Star Service

Are you interested in being known for your extraordinary customer service? Or perhaps you just want your customers to feel like it’s easy to work with you or purchase from you. If so, try these five tips for five-star client service. 1.  A good old-fashioned handwritten thank you note. Almost extinct, this customer pleaser shows you are willing to go the extra mile for a personal touch and connection with your client. You can purchase boxes of thank you notes from any stationery store or order Read more [...]
Patricia Anderson No Comments

Does Your Small Business Need a CRM?

Have you ever stayed at a hotel and then returned, finding that they have stocked your room with everything you asked for the last time you were here?  Your special allergenic pillow was already waiting for you, you were asked if you would like a dinner reservation made just like you always do the first night, and there were even extra hangars because you always need extra hangars.  None of this would be possible for the hotel if it didn’t have a CRM, customer relationship management, system Read more [...]