customer service tips

Providing great service can make a huge difference in a small business.  For companies like Zappos, Nordstrom, and Southwest Airlines, customer service is a differentiator from their competitors.  Done right, good customer service can bring lots of referrals that lead to increased revenue.  Here are five tips to improve service to your customers. “Welcome Home” Greeting Consider your business as your home and your customers as invited guests. No matter how they come to you, whether Read more [...]